Return & Exchange

We have a NO RETURN and NO EXCHANGE Policy. 

However, Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. 

However, before you return our product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. Natural stones & pearls are always different from each other. All our products go through quality control before shipping.

In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with.

4 STEPS TO MAKING A RETURN

1. Please inform us within 2 days of receipt of order. You must email zamaljewels@gmail.com  to notify us.

2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Zamal Jewels' team to decide whether the product is approved for return.

3. Once we have received your email and our Quality Control team has authorised the return for the damaged/incorrect product , we will arrange for a collection of the product.

4. Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.

We are not liable for any returns that we were not notified about in the given timeline.